Tag Archives: building-guest-relationships

In the previous post on empathy, I mentioned that empathy needs to be expressed. It is not enough just to empathize. One way to express empathy is to ask questions. Naturally, it makes a lot of different what kinds of questions you ask, and how you ask them. As a general rule, to reduce extreme emotions, questions should avoid emotionally-charged words or expressions, and should be asking open-ended questions that encourage the other person to think about the answer. Questions that ask for specific Read more [...]